Refusionspolitik
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lisakettyj@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lisakettyj@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lisakettyj@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lisakettyj@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lisakettyj@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lisakettyj@gmail.com.
The following terms and conditions constitute a legally binding agreement between you ("you" or "your") and Lisa Ketty ("Lisa Ketty", "I", "me", "my") that governs all use by you of the lisaketty.com website (the "Site") and all purchases made through the Site.
By using this Site and placing an order, you accept and agree to be bound by these Terms & Conditions.
Products
Lisa Ketty offers two types of products:
- Original Artwork - One-of-a-kind handmade pieces including cardboard art and paper pulp art, created and shipped directly by Lisa Ketty from Holte, Denmark
- Posters - Print-on-demand posters fulfilled through Printful, shipped from their global facilities
Orders and Payment
All orders placed through the Site are subject to acceptance. Payment must be received in full before orders are processed. Prices are listed in the applicable currency and may be subject to change without notice.
Intellectual Property
All artwork, designs, images, and content on this Site are the intellectual property of Lisa Ketty and are protected by copyright laws. You may not reproduce, distribute, or use any content without express written permission.
Limitation of Liability
Lisa Ketty is not responsible for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products. For original artwork, liability is limited to the purchase price of the item.
Contact
For questions about these Terms & Conditions, please contact me at lisakettyj@gmail.com
Privacy Policy
Welcome to my Privacy Policy page. Here, I want to make sure you understand how I handle and keep your personal information safe.
This Privacy Policy covers what happens to your data when you visit and use lisaketty.com. My main goal is to keep your information secure and to use it only for what it's meant for.
Information I Collect
When you visit my website or place an order, I may collect:
- Name and contact information (email, shipping address)
- Payment information (processed securely through payment providers)
- Order history and preferences
- Website usage data (through cookies and analytics)
How I Use Your Information
I use your personal information to:
- Process and fulfill your orders
- Communicate with you about your order status
- Respond to your inquiries and provide customer service
- Improve my website and products
- Send occasional updates about new artwork (you can opt out anytime)
How I Protect Your Information
I take the security of your data seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure.
Third-Party Services
I work with trusted third-party services including:
- Printful - For print-on-demand poster fulfillment
- Payment processors - To securely handle transactions
- Shipping carriers - To deliver your orders
These services have their own privacy policies and handle your data according to their terms.
Your Rights
You have the right to:
- Access the personal data I hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications
Cookies
My website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser.
Contact
For questions about this Privacy Policy or to exercise your data rights, please contact me at lisakettyj@gmail.com
By using my website, you're agreeing to the guidelines in this Privacy Policy.
Refund Policy
Original Artwork (Cardboard Art, Paper Pulp Art)
No Returns or Exchanges
Due to the one-of-a-kind nature of my original handmade artwork, I do not accept returns or exchanges on these pieces.
Damaged or Incorrect Items
If your original artwork arrives damaged or there's an issue with your order, please contact me at lisakettyj@gmail.com within 7 days of receiving your order. Please include:
- Your order number
- Photos clearly showing the damage or issue
- A brief description of the problem
I will review your case promptly and work with you to resolve the issue, which may include a replacement or refund at my discretion.
Posters (Print-on-Demand)
Returns and Exchanges
I currently do not offer returns and exchanges on posters. However, if there's an issue with your order, please contact me at lisakettyj@gmail.com
Refunds
Refunds are only provided to customers who receive incorrect or damaged posters.
If this applies to you, please contact me at lisakettyj@gmail.com within 7 days with photos of the wrong/damaged items, and I will address the issue promptly.
Can I exchange a poster for a different size?
Unfortunately, I do not offer exchanges at this time. To determine the best size, please refer to the sizing information available in the product description section for each poster.
Mislabeled Items
In rare cases, an item you ordered may be mislabeled. If this occurs, please contact me at lisakettyj@gmail.com within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and I will send you a replacement or issue a refund.
Processing Time
All refund requests are typically processed within 5-10 business days after approval.
Shipping & Returns
Shipping for Original Artwork
Processing Time: 5-7 business days from order placement
Shipping Origin: All original artwork (cardboard art, paper pulp art) ships from Holte, Denmark
Delivery Times: Once your order is processed and shipped, estimated delivery times are:
- Denmark: 1-3 business days
- Europe: 3-7 business days
- USA: 7-14 business days
- Rest of World: 10-20 business days
Note: These are estimates. Actual delivery times may vary based on shipping carrier efficiency and customs clearance.
Shipping for Posters (Print-on-Demand)
Processing Time: 3-7 business days
Shipping Origin: Posters are fulfilled by Printful and ship from the facility best positioned for efficient delivery to your location.
Delivery Times:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Note: These are estimates. Actual delivery times may vary.
Tracking Your Order
Once your order ships, you'll receive a tracking link via email. You can monitor your shipment's progress using this link.
If you have questions about tracking or your shipment, email me at lisakettyj@gmail.com
Customs and Import Duties
For international orders, you may be responsible for customs fees, import duties, or taxes imposed by your country. These charges are not included in your order total and are beyond my control. I recommend checking with your local customs office for information about potential additional costs.
Delivery Issues
If your order hasn't arrived within the estimated timeframe:
- Check your shipping confirmation email for address accuracy
- Contact your local post office (they sometimes hold packages)
- Check with neighbors (the courier may have left it with them)
If your order is still missing, email me at lisakettyj@gmail.com with your order number. If there was an error with the delivery address, I can arrange a replacement order (additional shipping costs will apply).
Wrong or Damaged Products
If you receive a wrong or damaged product, please contact me within 7 days at lisakettyj@gmail.com. Include:
- Photos of the issue
- Your order number
- Any relevant details
I'll work quickly to resolve the problem and ensure your satisfaction.
Returns
Original Artwork: No returns accepted due to one-of-a-kind nature
Posters: No returns or exchanges unless the item is damaged, incorrect, or defective
For more details, please see the Refund Policy section.
Contact
For any shipping or delivery questions, email me at lisakettyj@gmail.com