14-Day Right of Withdrawal (EU/EEA)

If you live in the EU or EEA, you can cancel your purchase within 14 days of receiving your order. You do not need to give a reason. Email me at lisakettyj@gmail.com within those 14 days to let me know you are using your right of withdrawal.

After notifying me, you have a further 14 days to return the item. It must be unused and in the same condition you received it, in its original packaging.

How to Return an Item

1. Email lisakettyj@gmail.com with your order number within 14 days of delivery.
2. I confirm the return and send you the return address.
3. Pack the item securely and ship it back within 14 days of your notice.
4. Keep your tracking number as proof of return.

Items sent back without contacting me first cannot be accepted.

Return Shipping Costs

For a standard return under the right of withdrawal, you pay the return shipping cost. If the item is damaged, wrong, or defective, I cover all return costs.

Refunds

I refund your payment within 14 days of receiving the returned item, using the same payment method you used for the order. If the item shows signs of use beyond what is needed to inspect it, the refund may be reduced to reflect the loss in value.

Once the refund is issued, it can take a few days for your bank or card provider to post it to your account.

Damaged, Wrong, or Defective Items

This applies to all customers, worldwide. If your item arrives damaged, incorrect, or defective, email me at lisakettyj@gmail.com within 14 days of delivery and include:

• Photos of the issue
• Your order number
• A short description of the problem

I will arrange a replacement or a full refund, including any return shipping costs.

2-Year Right to Complain (EU)

Under Danish and EU consumer law, EU buyers have a 2-year right to complain if an item has a fault that was present at delivery. Contact me at lisakettyj@gmail.com if a fault appears within this period.

Original One-of-a-Kind Artwork

Finished original artwork sold as shown is covered by the 14-day right of withdrawal for EU/EEA customers. Artwork made to order or personalised to your specification is exempt from the right of withdrawal, as allowed by EU consumer law.

Exchanges

I do not offer exchanges. If you want a different item or size, return the original for a refund and place a new order.

Customers Outside the EU/EEA

If you are outside the EU/EEA, the 14-day right of withdrawal does not apply by law, but I still accept returns of unused items in original condition within 14 days of delivery. You pay the return shipping. Damaged, wrong, or defective items are always covered.

Contact

For any return or refund question, email me at lisakettyj@gmail.com.